Here at Aspire Property Group Ltd, our mission is to provide a first class service built on professionalism and trust. This is to ensure we can provide you, whatever your needs, with the best customer experience in the property world.

We recognise sometimes things go wrong – If there is something you are not happy about, tell us straight away, so we can put this right.

Making a complaint

• Firstly, please get in touch with the department you have dealt with so we can look into this straight away. Most of the time speaking with the relevant person who was or is dealing with you can help to overcome any issues.

• If you remain dissatisfied with the outcome, then your complaint will be escalated to the manager of the department where your problem occurred.

• If you are still unhappy – Please contact our head of operations for the company who will look into your concern and provide a final response on behalf of Aspire Property Group Ltd. emma@aspirepropertygroup.co.uk

Our Response Please note that we have 3 working days to acknowledge your complaint. After a thorough investigation, we aim to respond formally in writing within 15 days.

The same timescales for response will apply for appeals made to the Customer Service Manager, starting from the date the appeal is received.

If you remain dissatisfied

If you are still not satisfied after a review by our Head of Operations (or more than 8 weeks have elapsed since the complaint was made) you can request an independent review from The Property Ombudsman without charge.

You need to submit your complaint within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP.

Tel: 01722 333 306

Email: admin@tpos.co.uk

Website: https://www.tpos.co.uk/